How can I place an order?

To obtain a quote or to place an order, please send us a purchase order number, shipping address, and billing addresses via email at sales@synovellab.com or fill out the contact form in the contact us page.

You can also place an order by calling us at (203)-545-9462 during our business hours, Monday through Friday, 9am to 5pm ET.

Delivery:

Orders will only be shipped to the physical address of a corporation, university, research institute, or government institution.

Delivery will be initiated within 24 hours if your requested items are in stock. The transit time is approximately 2-3 business days.

If the items requested are out of stock, we will arrange to replenish our stock within 24 hours and keep you informed of the delivery status via email or phone.

Shipping and Handling:

The price listed on all our products does not include charges for shipping and handling. We use top-tier shipping companies for rapid delivery of the products to your location worldwide.

Shipping Rates:

The shipping and handling fee is 40 USD for shipments within the US and 80 USD for international.

The requested items will be shipped directly to you via UPS or FedEx.

Packages and products should be inspected immediately upon reception. Notification of damage, shortage, or defects should be sent to us immediately by email or fax.

Quality Assurance:

We will provide full analytics data for our products to ensure full quality assurance, including NMR, LC-MS, HPLC, and Chiral HPLC. If you are not satisfied with our products due to quality reasons, we will refund the payment within 30 days of request. Your request, comments, or suggestions are invaluable to us, and we aim to match and exceed your expectation!

Payment Methods:

We accept payments in the form of PO order, Check and Credit Cards*.

*An additional 3% charge for credit card processing fee applies.

We do not share your personal information or credit card information to third parties.

Please review our Privacy Policy.